Terms and Conditions

Terms & Conditions:

Shipping & Delivery

• Shipping & Delivery charges are fixed at A$ 37.99 for packages upto 3 kgs for the entire country. Packages from 3.01 Kgs - 5 kgs will be A$ 47.99 • On delivery you must inspect the goods carefully for damage as Midwifeshop Australia is unable to accept responsibility for damage in transit, shortage of delivery or loss of products unless the customer advises us via email within three working days from the date of delivery. • We dispatch our orders from our warehouse in Auckland, New Zealand via NZ Post Air mail economy service. Expected delivery is 5-8 days after dispatch or approximately 8-12 days after placement of order and receipt of payment. We anticipate that all deliveries will arrive as specified, however Midwifeshop Australia cannot accept any liability for any delayed or lost deliveries. • Please note: Should you require delivery to an address other than the billing address, please ensure that the correct information is provided when ordering. If you provide the incorrect address details, your order may be delayed. We reserve the right to only deliver to the billing address. • Due to weight restrictions with the carriers delivery surcharges will apply when orders exceed 5 kgs. Australian Customers may be asked to pay import customs duties, VAT, GST or other local taxes on their order when it arrives. Currently there should be no GST payable for orders under A$ 1000.00

Privacy & Security

When you register and use this site you will be asked to provide certain information such as your contact details. We will store this data and hold it on computers or otherwise. We will use this data to fulfill our agreement with you. What Personal Information Is Collected? Midwifeshop Australia takes the privacy of their customers very seriously. At Midwifeshop Australia, all information provided by you is kept confidential, and is never given to anyone else unrelated to the processing of your order. Third parties who may have access to your information may include courier and credit card payment services that will use this information to deliver your goods and process your payment.

Returns & Replacements

• If you would like to return an item please contact Midwifeshop Australia on +649 2637016 to obtain a Returns Authorization Number. Once you have a Returns number, you will need to clearly display this number on the outside of the parcel. Please include a covering letter explaining your reasons for return. You can then return the parcel to the below address, providing it meets the following criteria: • Goods must be returned as sold, (i.e. in the original packaging). • Any free gifts, or bundled items delivered with the products must also be returned. • Any orders that have been personalized (such as engraved stethoscopes) or specially manufactured will not be accepted for Return (unless faulty), as they have been personalized or made to order. • Items of a sanitary nature are also not covered by our Returns policy. These items include needles, syringes, stethoscopes, continence products, Nebulisers etc. Other items are also included please speak to our Customer Service Department for more information. • Certain products will need to be inspected by the manufacturer before we can return the product to you. You will be made aware of this when you contact us. For the attention of the Returns Manager Midwifeshop Australia PO Box 82096 Highland Park Auckland, New Zealand 2143 please note: You must organize the return the items at your expense. Returns cannot be accepted without prior authorization and a returns authorization number. If the return is due to a faulty product, or a mistake on behalf of Midwifeshop Australia, a freepost postage label will be sent, or a courier collection arranged. This is entirely at the discretion of Midwifeshop Australia, and cannot be requested. .

Ordering

• You can order products from our website, by ordering on-line or telephoning +649 2637016 • All orders will be processed and dispatched within 2-5 days. • If there is a problem with your order (if the product is out of stock, if there is a problem with your payment) you will be contacted as soon as possible. This contact will be either email or via telephone. • All images of products are purely for illustration only, and do not form part of the description of the product. • Midwifeshop Australia cannot accept responsibility for any difference between the image on the website and the actual appearance of the product. • You can pay by via Paymate by Visa or MasterCard. In an Endeavour to ensure that shopping on-line is secure, your credit/debit details will be processed by Paymate Australia and Paymate New Zealand. • If the order is part dispatched (i.e. more than one delivery is required) you will only ever pay one delivery charge.

Payment, Pricing & Promotions

• Full payment must be made by credit card via Paymate from your Visa or Master Card before we dispatch your order. Customers with Accounts must pay by the 20th of the month following invoice. Goods are subject to availability. Any free gifts offered are subject to availability, and we reserve the right to amend the offer if required. • All prices are exclusive of GST and freight, and are shown in Australian dollars. • No GST will be charged on orders as orders are exported from New Zealand.

Cancellation of Orders

To cancel your order you must contact us via email: sales@midwifeshopaustralia.com or telephone during our opening hours (Monday to Friday 9.00am to 4.30pm). Answer phone messages or email cannot be accepted for order cancellation. The contact number is +649 2637016. Please state clearly your order number, the date of purchase, your name and contact details, the item you wish to cancel and the reason.

Updating Account Information

You can update your account information by simply logging in and making the required changes.